Service provider
- Company name
- NEXVA TEKNOLOJİ VE BİLİŞİM LİMİTED ŞİRKETİ
- Brand and domains
- LoraLook — loralook.com, app.loralook.com
- Address
- Bahçelievler Mah. Çağla Sk. A Blok No: 13 İç Kapı No: 5, Merzifon / Amasya, Türkiye
- Tax office and ID
- Merzifon Tax Office — 6312132900
- info@loralook.com
1. Scope
This policy explains the cancellation and refund terms for LoraLook subscription plans and credit packs offered by NEXVA TEKNOLOJİ VE BİLİŞİM LİMİTED ŞİRKETİ (“LoraLook”, the “Company”) — Bahçelievler Mah. Çağla Sk. A Blok No: 13 İç Kapı No: 5, Merzifon / Amasya, Türkiye — Merzifon Tax Office, tax ID 6312132900 — info@loralook.com. Consumers' statutory rights are reserved.
2. Cancelling a subscription
You can cancel your subscription at any time from account settings or by writing to info@loralook.com. Cancellation takes effect at the end of the current period; you keep all features of your plan until then and no charge is made for the next period. No partial refund is given for the remaining days of a period that has started.
3. Right of withdrawal
As the service is performed instantly in electronic form, under Article 15 of the Distance Contracts Regulation the right of withdrawal cannot be exercised for the part whose performance has started. The voluntary refunds below are an exception to this rule.
4. Refunds for unused credit packs and subscriptions
- If you have not spent any credits from a credit pack you bought or from a subscription period you have just started, the full amount you paid is refunded if you request it within 14 days of purchase.
- If some of the credits have been spent, spent credits are not refunded.
- Credits granted as gifts or promotions are not refundable and cannot be exchanged for cash.
5. Failed generations
If a generation cannot complete for a technical reason, or is not delivered because it fails quality and content checks, the credits reserved for it are returned to your account automatically; no request is needed. When you cancel a generation you started, credits not yet spent are released as well. For outputs that complete but contain a clear technical defect (for example the product not applied at all or a corrupted file), you can contact our support team; after review the related credits are returned.
6. Incorrect or duplicate charges
If the same transaction is charged more than once or an incorrect amount is charged, the excess amount is refunded as soon as it is identified, with or without a request from you.
7. Refund process
Send refund requests from your registered email address to info@loralook.com with the transaction date and amount. Approved refunds are made within 14 days at the latest to the card or payment method used, in the same currency; when the amount appears on your statement depends on your bank's processing time. Credits of a refunded credit pack are deducted from your account.